Illustration of hygiene practices that will enable business create a lasting impression on their customers
31Jul

Creating a Hygiene-Focused Customer Experience

July 31, 2023

Hygiene-focused customer experience not only ensures the safety and health of everyone involved but also plays a crucial role in building trust and loyalty among clients. As the world faces new health challenges, clients are more aware than ever of the importance of hygiene. This has led to a growing demand for businesses that are committed to providing a safe and sanitary customer experience. Businesses that can successfully meet this demand will be well-positioned to attract and retain customers. In fact, a recent study by PwC found that 70% of consumers are more likely to do business with a company that they perceive as being hygienic. Best Practices for Creating a Hygiene-Focused Customer Experience Here are 5 actionable tips for businesses to create a hygiene-focused customer experience that will leave a lasting impression. Elevate Hygiene Standards with Regular Maintenance Maintaining a high level of hygiene is the cornerstone of a successful business. Establish a routine maintenance schedule to keep your premises spotless and germ-free. Collaborate with a professional hygiene company that offers tailored solutions to meet your specific needs. From regular deep cleaning of surfaces to disinfecting high-touch areas, an expert partner can help you maintain impeccable cleanliness standards. Implement Touchless Solutions Integrating touchless solutions is a game-changer, minimizing contact with surfaces will elevate hygiene standards within your premises. Businesses can opt for touchless soap dispensers, automatic doors, sensor-activated faucets, and hand sanitizing stations. These touchless technologies not only reduce the risk of cross-contamination but also add a modern and innovative touch to your customer experience. Train and Educate Staff Your staff members are your brand ambassadors, and their knowledge of hygiene practices is crucial in delivering a superior customer experience. Conduct comprehensive training sessions to educate your employees about the importance of hygiene, proper handwashing techniques, and the appropriate usage of personal protective equipment. Well-informed staff will inspire confidence among your customers and reinforce your commitment to their safety. Display Clear Hygiene Signage Clear and visible hygiene signage is an effective way to guide customers and employees on the safety measures you have in place. Place handwashing instructions in restrooms, reminders to wear masks, and maintain social distance in high-traffic areas. The presence of such signage shows that you take hygiene seriously and fosters a sense of responsibility among individuals to adhere to the guidelines. Conduct Regular Audits and Feedback Surveys To ensure that your hygiene practices are effective and well-received by your customers, conduct regular audits and feedback surveys. These assessments will help you identify areas for improvement and address any concerns promptly. By actively seeking feedback, you demonstrate your commitment to providing a safe and hygienic environment for everyone. In conclusion, prioritizing hygiene in your business is a vital step toward building a loyal customer base and a positive brand image. Remember, in the current scenario, hygiene is not just an added advantage, but a fundamental aspect of responsible and successful business operations. This means implementing clear and effective hygiene-focused customer experience throughout the customer journey, from the moment they arrive at your business to the moment they leave.

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The Impact of Employee Education on Maintaining Workplace Hygiene and Safety
15Mar

Workplace Hygiene Training: Importance and Benefits

March 15, 2023

Workplace hygiene training is an essential aspect of any workplace safety program. It involves providing employees with the knowledge and skills necessary to maintain a clean and safe work environment. Hygiene training covers a wide range of topics, including proper handwashing techniques, sanitization, personal protective equipment (PPE) use, and proper disposal of hazardous materials. This training is essential for maintaining a healthy and safe workplace, and there are many benefits to providing it to employees. The Importance of Employee Hygiene Training: Protecting Employee Health: One of the primary reasons for providing workplace hygiene training is to protect the health of employees. By teaching employees how to properly sanitize their hands, clean their workspaces, and use PPE, employers can reduce the risk of illness and injury. This can lead to fewer sick days, increased productivity, and lower healthcare costs. Compliance with Regulations: Workplace hygiene training is often required by law, particularly in industries that deal with hazardous materials or infectious diseases. By providing this training, employers can ensure that they are in compliance with all applicable regulations and avoid costly fines or legal disputes. Creating a Positive Workplace Culture: Providing workplace hygiene training can also help to create a positive workplace culture. When employees feel that their employer is invested in their health and safety, they are more likely to feel valued and motivated to do their best work. This can lead to increased job satisfaction and improved employee retention. Benefits of Employee Hygiene Training: Improved Employee Health: By providing hygiene training, employers can reduce the risk of illness and injury among their employees. This can lead to fewer sick days, increased productivity, and lower healthcare costs. Reduced Absenteeism: Workplace hygiene training can also lead to reduced absenteeism. When employees know how to properly sanitize their hands and workspaces, they are less likely to get sick and miss work. Increased Efficiency: A clean and organized workplace is more efficient than a cluttered and dirty one. By teaching employees how to maintain a clean and safe work environment, employers can improve workplace efficiency and productivity. Improved Customer Satisfaction: In industries where customer interactions are common, such as healthcare or food service, workplace hygiene training can lead to improved customer satisfaction. Customers are more likely to do business with companies that prioritize cleanliness and safety. In conclusion,  hygiene training is an essential aspect of any workplace safety program. By providing this training, employers can protect the health of their employees, comply with regulations, create a positive workplace culture, and enjoy many other benefits. Investing in employee hygiene training is an investment in the health, safety, and productivity of employees, and it is a wise investment for any employer.

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Tips on selecting the right hygiene solutions partner
07Jan

Selecting the Right Hygiene Solutions Partner for Your Business

January 7, 2023

Selecting the right hygiene solutions partner for your business in 2023 will be essential for preserving the health and well-being of your employees and customers. Going forward, it will be more important than ever for organizations to take a holistic approach to partner selection – combining both technological and human elements. It is important to select the right hygiene solutions partner for your business in order to ensure that you are able to maintain the highest standards of cleanliness and hygiene. Factors to consider when selecting a hygiene solutions partner for your business In conclusion, it’s more important than ever for organizations to carefully about the hygiene solutions partner they choose for 2023. With the help of the right partner, organizations can provide a safe and healthy environment for customers and employees, and ensure peace of mind for all. Make sure to keep the tips above in mind when researching and evaluating potential partners.

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How to Impress your clients
07Jan

10 Office Cleaning Tips to Impress Clients and Create a Professional Environment

January 7, 2023

When it comes to running a successful business, first impressions are everything. This is especially true when it comes to clients visiting your office. A clean and well-maintained workspace can help to establish trust and credibility, making it more likely that clients will choose to do business with you. Here are 10 office cleaning tips to help you impress clients and create a professional environment. Office Cleaning Tips to Impress Clients: By following these office cleaning tips, you can create a professional and welcoming environment for clients. A clean office can help to establish trust and credibility, making it more likely that clients will choose to do business with you. Whether you have a small office or a large commercial space, these tips can help you maintain a clean and well-maintained environment that clients will appreciate.

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13Sep

Introducing our FREE hygiene audits and why you need one!

September 13, 2022

How about some good news for a change? After months of listening to our trusted customers and monitoring all the different hygiene trends happening across the globe and here at home, we decided to launch our very own Kim-Fay Hygiene Audit. Why? The truth is, from COVID to Monkeypox, most of us in business have been having a hard time balancing day-to-day operations while keeping our staff and customers safe. As business owners ourselves with thousands of employees under our care, we get it!  Our FREE Hygiene Audits are designed to help businesses of any scale, take a proactive approach in all matters hygiene and sanitation. Ever since COVID struck, the entire world has shifted perceptions on “what clean looks like” and “how businesses are expected to operate.” A research study by Plos One indicates that now more than ever, people expect businesses to be more vigilant when it comes to cleanliness. Especially if they are in the hospitality or food sector. Let’s dive into what our audits actually are and how your business can benefit from one! The Kim-Fay Professional Hygiene Audit: What is it? Simply put, our audits are a thorough evaluation of your business and workplace environments. We factor in regulatory guidelines as well as industry best practices and provide expert feedback on ways you can improve and enhance existing processes. In today’s germophobic world, using compliance checks by organisations such as Kim-Fay Professional has proven to be a winning strategy. Many organisations use this to reassure their staff and customers of their commitment to protecting their well-being, and positioning their organisations as people-centric. How do they work? We pride ourselves on making our services as accessible as possible. To book your hygiene audit, you can easily reach out to our team of experts via a phone call or by sending us a WhatsApp message. Our hygiene experts will then schedule a visit to your premises and thoroughly evaluate your space for adherence to regulatory guidelines and industry best practices. After which, a detailed audit will be shared with you and your team with recommendations on how to improve and enhance your existing processes. And yes, it’s that easy! Why do you need a hygiene audit? Show your customers you care The Covid-19 pandemic has been one of the largest upheavals Kenyan businesses have faced in recent years. Our hygiene standards have changed and customers are now more concerned about their health in public spaces. Our compliance checks and products are synonymous with hygiene excellence. Having us on your side, gives your customers one less thing to worry about, and boosts their confidence in knowing that their hygiene is well taken care of. Lower downtime and improve operations Data is king, especially in hygiene. Our audits can help you recognize, evaluate, and adjust for potential hygiene hazards in your spaces. This means you can now identify and eliminate any health risks before they even have an impact on your organisation. Just think of all the impact you could make if you never had to worry about sick-offs caused by common ailments such as flu, and stomach upsets. Bring your hygiene into focus! Hygiene and sanitation will likely be at the forefront of our minds for a while. Positioning your brand as a hygiene leader can help set you apart from competitors while improving relationships with the people who matter the most to your business.For more information about our free audit, you can reach us on +254709892000 or via our e-mail customercare@kimfay.com.

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13Sep

To shake or not to shake? What to do when bumping hands just doesn’t cut it

September 13, 2022

A nice, firm handshake was a ‘normal’ and perhaps, the go-to greeting for many of us a couple of years ago. The gesture was so ingrained in our culture that it was almost an automatic reflex to stretch out our arms in all our social encounters. Then came Covid. Namaste, fist bumps, elbow bumps, and [insert your fav no-touch greeting here ] quickly took over the social-etiquette scene and people started avoiding handshakes. Awareness by health experts on COVID-19 safety guidelines, may in fact go down in history as the main reason for the decline of this once popular germy greeting. However, old habits die hard and the ancient greeting was always going to make a comeback, and … it has! In Kenya “you can now shake hands again” is happening in many social settings even without an official statement from the Ministry of Health. From formal interactions to the recent political rallies, handshakes are being handed out in abandon just like in the good old pre-Covid days. We can also bet you’ve also had to face a stretched-out arm and make a nerve-wracking decision of whether to shake or not to shake in recent times.  So the question looms; what do you do when someone offers their hand for a shake? Refuse to shake their germy paws and face a potentially awkward situation? Or just ‘go with the flow’ and ignore everything that has been drilled into our brains these past two years?  Join us as we navigate the rather awkward social situation of bumping, waving, and shaking in 2022 and beyond. Some touchy issues the handshake poses… Handshakes have always played a central role in making our interactions personal. A look at the science behind the gesture, however, shows that the gesture isn’t as pleasant as it may seem.  For starters, hands contain thousands of bacteria per square inch. On average, Pfizer says our hands carry 3200 different types of germs, some of which can be infectious and cause disease. Shaking hands passes these germs from one person to another which increases the chances of spreading illnesses such as covid-19 and the latest monkeypox. Handshakes also transmit germs two times as much as fist-bumps or high fives according to research. This has prompted some medical experts in the past to state that they’d even wish we got rid of them for good. “I don’t think we should ever shake hands again, to be honest with you,” said Dr Anthony Fauci, a top pandemic advisor, in the US, back in 2020 “Not only would it be good to prevent coronavirus disease, it probably would decrease instances of influenza dramatically in this country.” That said, getting rid of the handshake hasn’t been easy. For most of us, the shake holds a deep-seated meaning that it might seem disrespectful or downright hostile to not engage in the gesture, especially with relatives and friends.  So, what should you do if you simply can’t avoid the shake? Can’t completely shake off the handshake? Here’s what to do If you can’t get rid of handshakes during social interactions, it is much safer if you keep up with the safety practices of covid-19. Professor Althoff of Johns Hopkins Bloomberg School of Public Health says, “If you’re going to bring your handshake back, just make sure you’re also bringing your hand sanitiser.” As opposed to handwashing, a sanitiser is convenient and easily accessible, allowing you to use it regularly and while on the go.  In the workplace, providing access to sanitisers, dispensers, and hands soaps can make help make the shake more sanitary for everyone. Wave the germy handshake goodbye Whether you are a bumper, a shaker or a hugger we can all agree greetings will always be our unique way of communicating and introducing ourselves in social settings. As we battle with the pandemic, let’s make this experience more hygienic by avoiding physical contact when we can, and maintaining good hand hygiene when we choose to engage in the shake.

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16May

How Technology Is Shaping The Future of Hygiene

May 16, 2022

It’s almost impossible to ignore just how much technology has taken over our daily lives.  Almost every single industry has experienced a transformation of sorts – whether it’s through Internet of things, artificial intelligence, cloud collaboration or other innovative technologies.  In the hospitality industry, improved hygiene awareness has increased the demand for high hand hygiene standards both in private and public spaces. It has also led to improved adoption of innovative hygienic products such as touchless sanitisers and dispensing systems. While these technologies are undoubtedly helping us keep the virus at bay, they are also shaping the hygiene industry in many ways. Here are a few;  Improved decision making, thanks to IoT Innovative dispensing systems such as IoT-powered dispensers are now helping businesses improve operational efficiencies through waste reduction.  Through real-time visibility and reporting, it’s now possible for hospitality managers to gather data and reports about product usage, traffic and any malfunctions in their facility. This is helping them make better decisions, lower wastage and ensure any broken dispenser is fixed in time. Monitoring made easy Ever thought of the time it takes to refill your dispensing systems? Spending time more time than necessary checking and refilling dispensing systems can lead to additional downtime and lost productivity. Innovative dispensing systems are now helping managers reduce the amount of time spent refilling the systems. Through easy monitoring and alert systems, dispensing managers can now easily take a glance to see whether or not their dispensing systems are adequately stocked or not. This helps reduce customer complaints about empty dispensers and allows managers to save time by only checking dispensers for refilling only when necessary.  Handwashing reminder system, powered by AI Future dispensing systems are expected to include reminders that alert patrons about different stages of handwashing. This also includes feedback from biosensors encouraging thorough handwashing. By investing in these systems, hospitality industries will be able to avoid contamination in their facilities, which can ruin your brand image and bring losses to their business. Bottom line We are currently living in a world where pandemics have become commonplace and life-threatening germs, bacteria and viruses can exist for days in our homes and workplaces if we are not careful. It’s only by constantly improving our hygiene we can stay safe and healthy. At Kim-Fay we are constantly innovating to ensure you not only stay safe but also enjoy the benefits that innovative hygiene solutions offer. To check out the latest innovations in intelligent hygiene, please reach out to us at +254709892000 or via our e-mail; customercare@kimfay.com

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